Princess 35 Posted February 5, 2006 Target is one of my favorite stores, I shop there all the time. Or at least, I did until last night. 2 weeks ago I bought a new swimsuit for my trip to Great Wolf Lodge and they weren't on sale. Now Target has a policy that if someting goes on sale within the next 14 days then you can get a price adjustment. So I didn't have time during the week to go and get the price adjustment because of work and other appointments so I went last night since that's when the sale ended. I go up to the service desk and ask for a price adjustment and the employee tells me that she can't give me a price adjustment because my receipt is 16 days old! So I storm out of the store and get out to my car and decide that I want to talk to the manager in charge, so back into the store I go. I've worked in retail, I know that managers can override things. He tells me that there's nothing that I can do, however receipts are good for 90 days for returns so I could of course return it and let it get processed and make it back out to the floor and then buy it again for the sale price. Like I'm gonna do that to a swimsuit that I've worn repeatedly and washed a couple of times and no longer has the tags or hygenic liner in it. I know their return policy and they'd never take it back that way. So now, I shall boycott Target and I encourage you to do the same. Share this post Link to post Share on other sites
Andy 60 Posted February 5, 2006 I'll never shop there again! Not that I do anyway. Because they like don't have stores this side of the Atlantic... ;) Share this post Link to post Share on other sites
Insyana 0 Posted February 5, 2006 (edited) Not fair, but it's policy. next time be prompt. Edited February 5, 2006 by Insider Share this post Link to post Share on other sites
Alexander 0 Posted February 5, 2006 Target's great, don't be hatin'! Share this post Link to post Share on other sites
Bad furday 57 Posted February 5, 2006 You should have been more prompt! Share this post Link to post Share on other sites
Princess 35 Posted February 5, 2006 Well common sense would say "It went on sale within the 14 day time period and is still on sale so the adjustment should be given" but I guess that "The customer is always right" just doesn't happen anymore Share this post Link to post Share on other sites
Andy 60 Posted February 5, 2006 "The customer is always right" is just something that annoying customers say when they don't get what they want. :p Share this post Link to post Share on other sites
Princess 35 Posted February 5, 2006 No, that's how it used to be when customer service meant something Share this post Link to post Share on other sites
Andy 60 Posted February 5, 2006 But usually the customer is wrong anyway. :p Share this post Link to post Share on other sites
Alexander 0 Posted February 5, 2006 Yeah, that's the first thing they teach you at jobs during orientation - the customer is most of the time, wrong. Stores like Wal-Mart and Target list their return policies in the customer service area, so they are not really the one's at fault here. Share this post Link to post Share on other sites
GI_Admiral 2 Posted February 5, 2006 lol boycotting target cause you felt that you should get an extension? Rules are rules, dont hate them for following the job =/ Share this post Link to post Share on other sites
Princess 35 Posted February 5, 2006 :roll: I'm upset because the manager did nothing to try to help me. I mean he could have even returned it and resold it to me right there at the service desk just using the numbers on the receipt. But he wanted nothing to do with making the customer happy. Share this post Link to post Share on other sites
Alexander 0 Posted February 6, 2006 Well, a 14-day breathing period for the customer to reflect upon their purchase is more than gratious on the part of the seller. Share this post Link to post Share on other sites
Tsl 7 Posted February 6, 2006 lol, why's everybody being so antagonistic. Y'all know if it was you, you'd be just as pissed. It's like when I was at Krogers the other day and asked someone in the dairy dept. if I could have some boxes. "Uh, I dunno, you'll have to go to customer service." Yeah, like customer service has tons of boxes... So I ask the very next person I see and she says "Sure!" and proceeds to hand me about 6 big egg boxes. Took her about 30 seconds to do. Sure, I'm certain it's not in the job description to fetch boxes, but a little curteousy never hurt anyone. When I'm at work, I'll fetch linens and water and whatever else for people. I don't have time, really, but what does another minute or two do to really set me back? Share this post Link to post Share on other sites
GI_Admiral 2 Posted February 6, 2006 People are people Id be upset but id shrug it off... Share this post Link to post Share on other sites
Mickey 1 Posted February 6, 2006 Ya Target sucks. One time I went in there and asked a manager if I could have some video games for free and he told me no!! Can you believe that crap? Sorry ... couldn't resist Share this post Link to post Share on other sites
Tsl 7 Posted February 6, 2006 Very comparable example. Kudos on that :p Share this post Link to post Share on other sites
Insyana 0 Posted February 6, 2006 People are people Id be upset but id shrug it off... Lay off the drugs! Share this post Link to post Share on other sites
Andy 60 Posted February 6, 2006 I was at Krogers the other day and asked someone in the dairy dept. if I could have some boxes. "Uh, I dunno, you'll have to go to customer service." Yeah, like customer service has tons of boxes... So I ask the very next person I see and she says "Sure!" and proceeds to hand me about 6 big egg boxes. Took her about 30 seconds to do. lol yeah, we occasionally get people coming in asking for boxes. It saves space in our bins so we always get them if we have time, lol. An apparently, according to a removals bloke, Mac Fries boxes are the perfect size for packing things to move house. hehe Share this post Link to post Share on other sites
Mara 29 Posted February 6, 2006 lol, why's everybody being so antagonistic. Y'all know if it was you, you'd be just as pissed. It's like when I was at Krogers the other day and asked someone in the dairy dept. if I could have some boxes. "Uh, I dunno, you'll have to go to customer service." Yeah, like customer service has tons of boxes... So I ask the very next person I see and she says "Sure!" and proceeds to hand me about 6 big egg boxes. Took her about 30 seconds to do. Sure, I'm certain it's not in the job description to fetch boxes, but a little curteousy never hurt anyone. When I'm at work, I'll fetch linens and water and whatever else for people. I don't have time, really, but what does another minute or two do to really set me back? No, I wouldn't.. because if I was over the 14 day limit.. I wouldn't even bother. Meh, I don't shop at Target much anyway. I was at Krogers the other day and asked someone in the dairy dept. if I could have some boxes. "Uh, I dunno, you'll have to go to customer service." Yeah, like customer service has tons of boxes... So I ask the very next person I see and she says "Sure!" and proceeds to hand me about 6 big egg boxes. Took her about 30 seconds to do. lol yeah, we occasionally get people coming in asking for boxes. It saves space in our bins so we always get them if we have time, lol. An apparently, according to a removals bloke, Mac Fries boxes are the perfect size for packing things to move house. hehe People take old boxes from my work all the time.. Share this post Link to post Share on other sites
GI_Admiral 2 Posted February 7, 2006 Too late insider :p Share this post Link to post Share on other sites
Brumak 2 Posted February 7, 2006 Now Target has a policy that if someting goes on sale within the next 14 days then you can get a price adjustment. Was there any limitation/end to that bargain? IE...was or is there a final date for that...? Share this post Link to post Share on other sites
